CB 030

Informational Bot

Provide users with a new format in which to consume content.

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Related Knowledge

Chatbot
Conversational Interface
Customer Service
Push Notifications
Popup Message
Tooltips
Don’t use standalone questions as this this could encourage people to respond in the ways you don’t support. To avoid that add buttons with the specific answers to the message and ask people to choose one.
Conversational UX Design. All Facebook Messenger Bots Interactions
chatbotsmagazine.com
Bot Onboarding
Informational Bot
Utility Bot
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Related Knowledge

CB 001

Chatbot

A chatbot is a service that you interact with via a chat interface. The result is like to texting with a friend, except the friend is the computer.

CB 003

Conversational Interface

A voice recognition and natural language interface for a computer or mobile device.

DM 105

Customer Service

Provide an easy way for a user to access the online support channel.

AD 026

Push Notifications

Use push notifications to bring users back to the app.

UX 019

Popup Message

Use popup wisely, only use it when you want the user to see it.

UX 018

Tooltips

A good tooltip is one that the user doesn't notice. It helps a user get the job done and then gets out of the way.