CB 031

Utility Bot

Solve a user's problem via a user-prompted transaction.

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Related Knowledge

Chatbot
Conversational Interface
Informational Bot
Service Features
Tooltips
Popup Message
Don’t use standalone questions as this this could encourage people to respond in the ways you don’t support. To avoid that add buttons with the specific answers to the message and ask people to choose one.
Conversational UX Design. All Facebook Messenger Bots Interactions
chatbotsmagazine.com
Bot Onboarding
Informational Bot
Utility Bot
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Related Knowledge

CB 001

Chatbot

A chatbot is a service that you interact with via a chat interface. The result is like to texting with a friend, except the friend is the computer.

CB 003

Conversational Interface

A voice recognition and natural language interface for a computer or mobile device.

CB 030

Informational Bot

Provide users with a new format in which to consume content.

DM 001

Service Features

The functions provided by your product and service.

UX 018

Tooltips

A good tooltip is one that the user doesn't notice. It helps a user get the job done and then gets out of the way.

UX 019

Popup Message

Use popup wisely, only use it when you want the user to see it.