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CB 001
Chatbot
A chatbot is a service that you interact with via a chat interface. The result is like to texting with a friend, except the friend is the computer.
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What, How, Why
Native App
Social Campaign
User Flow
Conversational Interface
Natural Language Processing (NLP)
The personality of the chatbot is one of the most important points to take into account if we want our assistant to succeed. I always start researching who our early adopter will be and in which situation they will be talking to the chatbot. Once that I got a clear picture, I tailor-make a personality that fits perfectly with the user and with the specific situation.
Design Framework for Chatbots
chatbotsmagazine.com
Brand Personality
User Flow
Chatbot
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
This availability is what differentiates conversational marketing from digital marketing: it’s a shift from ‘always on’ to ‘always present,’ says Friedman. The Amazon Alexa speaker is a good example, in that it’s continually (but unobtrusively) on call, ready to respond and provide support. Companies should be “always present to support the conversation but only when the customer wants to have it,” Friedman says.
To Improve Chatbots, Brands Need to Combine Automation With Human Oversight
adweek.com
Chatbot
Conversational Interface
Customer Service
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
Always have a human fallback option, allowing the user to express “I’d rather wait and talk to a real human, make this robot thing go away”.
8 principles of bot design
medium.com
Chatbot
Conversational Interface
User Journey
highlighted by
Aki Yu
Developer
It's conversational. Your job is to understand the interactions your audience is already having with your brand. Then, harness the chat interface in a way that yields maximum impact with minimal fluff.
Why Chatbots Are the Future of Marketing: The Battle of the Bots
hubspot.com
Chatbot
Conversational Interface
Service Features
highlighted by
Aki Yu
Developer
“What I discovered building a chatbot was that I could actually convey something that a traditional personal website never could, which is my character and personality,” he says. In other words, he created a virtual surrogate of himself. In the context of a personal website, a chatbot is a perfect fit, because the people who visit personal websites want to get to know you. And well-designed chatbots are the best way to do that.
Are Chatbots Really The Future Of Web Design?
fastcodesign.com
Chatbot
Brand Personality
Conversational Interface
highlighted by
Bo-Yi Wu
“People love messing with robots, but on the other hand, people constantly send nice notes to Amy,” Kelsey says. “The software must be doing a good job, because people know it’s a robot, but still feel the need to say ‘thank you.’”
The Next Phase Of UX: Designing Chatbot Personalities
fastcodesign.com
Chatbot
Conversational Interface
Brand Personality
highlighted by
Benson Shen
Copywriter
When people start messing around with your interface, you start messing around with people. It’s natural, delightful and part of dating the user.
Technical and social challenges of conversational design
uxdesign.cc
Conversational Interface
Animation
Chatbot
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
The chatbot is like the mechanical music box: it’s a machine that produces output according to patterns. Rather than using pins and cylindrical drums the chatbot uses software code and mathematics.
Soul of the Machine: How Chatbots Work
medium.com
Chatbot
Conversational Interface
Natural Language Processing (NLP)
highlighted by
Aki Yu
Developer
Virtual agents (more commonly known as chat bots), have gained impressive traction over the course of time. Previously, chatbots had trouble identifying certain phrases or regional accents, dialects or nuances.
Merging big data and AI is the next step
thenextweb.com
Chatbot
Machine Learning
Customer Benefit
highlighted by
Bo-Yi Wu
Related Knowledge
SU 006
What, How, Why
It provides context to your team, continuity through your business, and a future focus all at the same time.
AD 005
Native App
A native app is an application program that developed for use on a particular platform or device.
DM 003
Social Campaign
Consistent branding and voice along with crisis management.
RA 008
User Flow
The steps a user performs to complete a task.
CB 003
Conversational Interface
A voice recognition and natural language interface for a computer or mobile device.
CB 008
Natural Language Processing (NLP)
In the artificial intelligence(AI) context, NLP is the overarching umbrella that encompasses several disciplines that tackle the interaction between computer systems and human natural languages. From that perspective, NLP includes several sub-disciplines such as discourse analysis, relationship extraction, natural language understanding and a few others language analysis areas.