CB 002

Bot Onboarding

Tell users how to navigate the bot using different controls, and menus.

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Related Knowledge

Chatbot
User Flow
User Journey
Greeting Message
Randomize Error Responses
Default Reply
Chatbots only cover a small scope, but if you don’t make the scope clear, users will crash with everything your chatbot is not able to meet their expectations.
7 Things You Know in UX That Will Help You Design Chatbots
chatbotsmagazine.com
Bot Onboarding
Persona
Information Architecture
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Don’t use standalone questions as this this could encourage people to respond in the ways you don’t support. To avoid that add buttons with the specific answers to the message and ask people to choose one.
Conversational UX Design. All Facebook Messenger Bots Interactions
chatbotsmagazine.com
Bot Onboarding
Informational Bot
Utility Bot
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Related Knowledge

CB 001

Chatbot

A chatbot is a service that you interact with via a chat interface. The result is like to texting with a friend, except the friend is the computer.

RA 008

User Flow

The steps a user performs to complete a task.

RA 007

User Journey

Identify the ideal scenarios to increase user engagement.

CB 004

Greeting Message

Primarily use for on-boarding, it’s the first thing that people see, so make a good impression here.

CB 006

Randomize Error Responses

Try not to repeat the same error message over and over again.

CB 005

Default Reply

Treat it as a 404 error message, obviously tell the user in a polite way that they’ve done is wrong.