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Having the right data in the knowledge base is important, so is having it well organized and readable.
The Future of Support and AI Plays an Important Role in It
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Customer Service
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Tracking & Analytics
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Bo-Yi Wu
When autocomplete suggestions work well they help the user articulate better search queries. It’s not about speeding up the search process but rather about guiding the user and lending them a helping hand in constructing their search query.
8 Design Patterns for Autocomplete Suggestions
baymard.com
Search & Filtering
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Personalisation
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Aki Yu
Developer
Now, your site needs to be organized according to different main topics, with blog posts about specific, conversational long-tail keywords hyperlinked to one another, to address as many searches as possible about a particular subject.
What Is a Pillar Page? (And Why It Matters For Your SEO Strategy)
blog.hubspot.com
Search Engine Optimization (SEO)
Search & Filtering
Keywords Research
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
Nielsen Norman Group studies have shown that having an input capable of housing 27 characters covers the needs of 90% of the users.
Getting the Search Pattern Right
uxplanet.org
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Recommendation
Service Features
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
We’re taking a lot of what you know and love from Calendar’s mobile application, like the modern color palette and sleek design, and bringing it to the web with a responsive layout that auto-adjusts to your screen size. We’ve also added more features for enterprises to help teams schedule and prepare for meetings.
Time for a refresh: meet the new Google Calendar for web
blog.google
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Benson Shen
Copywriter
Related Knowledge
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Product Page
Pictures say a thousand words, spend your energy on polishing the images.
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Prototype
A later stage meant to give a close idea of the working product.
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User Journey
Identify the ideal scenarios to increase user engagement.
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User Testing
Observe how your audience interacts with your product.
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Task Analysis
To identify and understand the activities to be performed by users when interacting with a website or app.
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User Research
Focuses on understanding user needs, behaviours, and motivations.