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Tracking & Analytics
Monitor how your product goes, and how to optimize it.
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Having the right data in the knowledge base is important, so is having it well organized and readable.
The Future of Support and AI Plays an Important Role in It
dotcave.com
Customer Service
Search & Filtering
Tracking & Analytics
highlighted by
Bo-Yi Wu
Always include retention as something you look at because it speaks to whether your product is valuable enough for people to come back to.
The 4 Stages of 0->1 Products
medium.com
Retention
Brand Vision
Tracking & Analytics
highlighted by
Bo-Yi Wu
If you are going to put the reader at the heart of everything, you need to have a common data set and a common understanding of reader journey to know what parts of the site can be optimised to deliver reader relationships [and] reader revenue. You can't do that in silos.
How the Guardian found 800,000 paying readers
thedrum.com
Business Model
User Journey
Tracking & Analytics
highlighted by
Benson Shen
Copywriter
Analytics helps the team benchmark the product against competitors or products with similar dynamics. Analytics help validate or disprove hypotheses, improving understanding of users and the broader market, thus contributing to better decision-making in many areas.
Minimum Viable Analytics
mobilegrowthstack.com
Tracking & Analytics
KPIs
Conversion Funnel
highlighted by
Aki Yu
Developer
Just keep in mind that the sample data you’ll receive on launch day may be skewed. A massive amount of visits can bring a lot of people who aren’t good fits for your offering, which would negatively impact conversion rates, retention, etc.
The modern web design process: launch
webflow.com
Tracking & Analytics
Engagement Rate
Conversion Rate
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
If people arrive on your website and immediately click back, then this is telling Google that your site should not be ranked highly for that search term, and so your ranking may drop to make way for more relevant results. Equally, if searchers rarely bounce from your site, then your website must be relevant to the search, and so your ranking could increase.
How improving customer experience can benefit SEO
mopinion.com
Search Engine Optimization (SEO)
Keywords Research
Tracking & Analytics
highlighted by
Aki Yu
Developer
Using names of billionaires I created their Forbes profile URLs and collected the data I needed using RSelenium and rvest. I’ll be frank. It was not sexy at all. I did a lot of Excel VLOOKUPS, manual inspections and string manipulation to get a workable data set.
A Data Driven Guide To Becoming a Consistent Billionaire
theartandscienceofdata.wordpress.com
Data Model
Infographics
Tracking & Analytics
highlighted by
Bo-Yi Wu
With even more time on your hands than ever before, you go just a bit mad and start monitoring any and every phone number you can find. You start to build up a detailed record of your accountant’s sleep patterns.
Tracking friends and strangers using WhatsApp
robertheaton.com
Third-party Integration
Tracking & Analytics
User Testing
highlighted by
Aki Yu
Developer
Today the term is used for a web page designed with a focus on specific relatively narrow goal and a quick way of accomplishing a particular action.
Hit the Spot: Design Strategies for Profitable Landing Pages.
uxplanet.org
Landing Page
Tracking & Analytics
Conversion Funnel
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
Now that great usability, beautiful UI, and lovely, delightful animations are a given, it’s easy for UX designers, once considered an integral part of the product strategy, to fall into pure production roles.
The Golden Age Of UX Won’t Last. Here’s How To Prepare For What’s Next
fastcodesign.com
What, How, Why
User Experience
Tracking & Analytics
highlighted by
Benson Shen
Copywriter
Designers who take the time to help define and understand their team’s metrics are far better equipped to drive impact than designers who aren’t thinking about them.
How do you set metrics?
medium.com
Tracking & Analytics
What, How, Why
A/B Testing
highlighted by
Benson Shen
Copywriter
If you don’t deliver regularly, you delay learning about what delights customers. Delivering value does not necessarily mean releasing a product or feature to the general public. Sometimes it can be as simple as delivering a half-baked idea to someone and quickly receiving feedback.
An Introduction to Modern Agile
infoq.com
User Research
Tracking & Analytics
Long Term Roadmap
highlighted by
Kevin Hon Chi Hang
Founder of Alphabag
Related Knowledge
WD 010
Landing Page
Generate more leads with landing pages and CTA.
AD 005
Native App
A native app is an application program that developed for use on a particular platform or device.
AD 006
Hybrid App
A hybrid app is one that combines elements of both native and web applications.
AD 024
A/B Testing
A randomized experiment with two variants to determine which one performs better.
RA 035
User Feedback
Always speak with customer care team to get on site feedback.
RA 020
Error Analysis
A part of task analysis that identifies the frequency and type of errors that occur for each specified set of task flows.